Why We Keep Pushing the Boundaries at Ϲ
When I graduated from engineering school, I made a promise. Literally, it’s part of something called the . You slip a ring on your finger and pledge to use your knowledge for the good of humanity. At the time, I was doing some software work for a NASA research center, and while it was exciting, I remember thinking, “Am I really living up to that promise?”
Fast forward to today: I know I am. At Ϲ, every platform we build, every tool we improve, every problem we solve is aimed at helping our students succeed. Not just today, but for generations to come.
Startup Speed in Higher Ed
When I left Walmart for Ϲ, I thought the pace might slow down. I figured, “Okay, higher ed will be a little calmer. I’ve got this.” I could not have been more wrong. We’re 100% online, which means we were “digital” from the start, and that lets us move fast. Really fast.
We’ve brought in talent from Google, Disney, fintech, people who know how to build things at scale. And we give them room to experiment. Around here, we encourage people to take bold chances, and when something doesn’t go as planned, that's learning. Years ago, a mentor of mine — she was the CIO at Walmart — asked me, “What was your last failure?” I told her, “I try not to fail.” She laughed and said, “Then you’re doing it wrong.” Her point was simple: if you’re not failing sometimes, you’re not innovating or learning. I’ve carried that lesson into my work at Ϲ, and it’s changed the way I lead.
Early on, we took on a project where we kept adding more and more features, trying to do everything at once. The scope exploded, timelines slipped and students didn’t get what they needed on time. That was a wake-up call. Now we start every project by asking, What’s the outcome for the student? Then we work backward.
Why We Open Source
One thing I love about Ϲ is our commitment to sharing what we build. We’re deeply involved in Open edX, an open-source learning platform started by Harvard and MIT. We’re the first “Mission Aligned Organization” in its history, and we’ve dedicated engineers to making the platform better, not just for us, but for every university that uses it.
Living the Student Experience at Home
I’ve got three kids, and yes, they all use technology for school. My oldest is in college, and as she was setting up her schedule, I found myself thinking, “Why isn’t this easier? Why aren’t they putting the student experience first?” My two high schoolers use different learning management systems, and let’s just say — I have opinions.
On a family trip, my middle daughter needed to submit a paper she’d written on her iPad. She was ready to hit “submit,” but couldn’t. And I thought, “Well, there goes ‘anytime, anywhere, any device’ right out the window.” My kids roll their eyes when I critique their school tech. “Dad, stop it,” they say. But moments like that remind me why we push so hard for a better experience at Ϲ.
Technology doesn’t care where you come from, but your access to it matters. We use data to understand how to help students when life throws curveballs, whether it’s a wildfire, a flood or a family emergency.
The AI Trainer in My Pocket
And speaking of better experiences, I’m going to the gym more these days. My wife has a personal trainer. I don’t. I have an AI app. It shows me videos, tracks my form, and even gives me feedback. The other night, my wife recorded me doing an exercise because it didn’t feel right. I uploaded the video, and the AI told me, “Push your hips out a little more.” I did, and it worked.
It’s a small example, but it’s a glimpse into how AI can make learning personal, immediate, and effective. If it can improve my squat form, imagine what it can do for someone mastering nursing skills or IT certifications.
The Future We’re Building
For me, the goal is simple: create a guided, adaptive journey for every student. One where AI helps them pick the right program, shows them the career impact, and supports them as they master their skills, anywhere on any device, even offline.
I hope we’re never satisfied. I hope we’re always asking, “Why not?” Because every time we improve the student experience, we’re not just helping someone earn a credential. We’re helping them change their life.